Terms and Conditions
LEGAL NOTICES : INTRODUCTION
Book It Holiday is a member of ABTA with membership number G1147 Our parent company, Personal Travel Advisors Limited,
also hold an ATOL with number 5704. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of
Conduct. ABTA protection applies to services supplied by Personal Travel Advisors Limited Ltd but does not apply to
services featured on this website that are provided by any company that is not a member of ABTA. Please go to
www.abta.com to check whether a company is a member of ABTA and for a copy of the Guide to ABTA's Scheme of Financial
Protection.
Access to this web site is conditional on your agreement that the contents and all matters which arise between you the
customer and Book It Holiday will be governed by English law.
Book It Holiday is based in the UK, which is where this particular website has been created and is located
As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you
the customer that your holiday money is safe in our hands. We operate as retail agent for Tour Operators under ABTA
number G1147.
Whilst we constantly strive to achieve the highest standards of accuracy using reasonable care and skill, we cannot be
held responsible for the content contained within this website. We strongly advise you to check all details relating to
your holiday/travel arrangements at the time of booking.
This website is for the purpose of communicating prices and availability, it should therefore not be regarded as an
offer, purely as an invitation to treat.
All contracts concluded between Book It Holiday and you the customer are subject to our standard terms and conditions.
A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is
effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms
and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect
your statutory rights as a consumer.
Reference on this website to 'our', 'we' and 'us' are references to BookItHolidays.co.uk and Co-op Travel
Group. The prices shown on this website are valid at the time of input, however we reserve the right to change our prices
or other details at any time. Prices may go up or down. Our sales consultants will confirm the correct price or advise of
any amendments before the booking is confirmed.
We reserve the right to withdraw these prices without notice.
All holidays and flights advertised in this website are bound by the relevant Tour Operators terms and conditions and
are subject to availability.
We collect information such as name, address and date of birth when an enquiry is generated, or a booking is made. We
will use your information for administration, customer services and targeted marketing. In order to fulfil our
commitments to you we will disclose your information to our service providers and agents. We may contact you by mail,
telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you.
If you do not wish to receive marketing or promotional material, please state this to your travel advisor at the time of
booking. Please note that the information you enter may be transferred outside the European Economic Area for the
purposes of marketing. Any transfer of personal information outside of the European Economic Area is done in
circumstances ensuring that the information is processed only in accordance with the Privary Policy and the UK's Data
Protection Act.
Please CLICK HERE to see further details of our Data Protection Safeguard Policy.
If you have any queries relating to our privacy policy please contact us by clicking here: sales@instantholidays.co.uk
or at: http://www.instantholidays.com
Each appropriate Tour Operator or Airline reserves the right to change holiday details and/or flight and routes.
All holiday and flight prices quoted are in pounds sterling and include all taxes unless otherwise stated. Ticket on
departure and/or resort transfers charges may apply to selected holidays.
All customers who make a booking as a result of information contained within this website are required to hold a valid
10 year passport.
If you do need to apply for a new 10 year passport, please do so at least 12 weeks prior to departure. Any children
under 16 who are not included on a valid 10 year passport will need to hold their own passport when travelling abroad.
New Passport Regulations are now in place for the first time adult passport applications (age 16 or over). As part of
the passport application process, interviews are now required to support your passport application. This is to ensure
that your identity is protected, so allow enough time for your passport application to be processed.
It is your responsibility to be in possession of a valid passport and any Visa that may be necessary. Book It Holiday
will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced
for travel.
The person making the booking (lead passenger) must be aged 18 years or over and must accept responsibility for all
members of the party travelling.
It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to
travel. Particular regard should be paid to the following;
a) Criminal Offences (USA Visitors – Persons wishing to travel to the USA that have any criminal records including
driving offences, must declare these at the time of booking the holiday)
b) Previous deportations from the country/countries that you are visiting.
C) Machine readable passports required for travel to USA.
Charges will be incurred for any amendments made to a booking or travel arrangement.
It is a condition of booking that you take out adequate insurance either by taking out our special holiday insurance or
by arranging another policy that offers the same or greater protection.
Offers are open to UK residents only.
Book It Holiday reserves the right to refuse to accept any order placed by you the customer.
The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if
applicable) national legislation and the carriers conditions of carriage.
The copyright in the material contained on this site belongs to us or its licensors. The material may only be used for
that person’s own personal use for non-commercial purposes.
PRICE AND AVAILABILITY INFORMATION
The prices shown on this website are valid at the time of input, however we reserve the right to change our prices or
other details at any time. Prices may go up or down. Our sales consultants will confirm the correct price or advise of
any amendments before the booking is confirmed. We reserve the right to withdraw these prices without notice. Each
appropriate Tour Operator or Airline reserves the right to change holiday details and/or flight and routes. All holiday
and flight prices quoted are in pounds sterling and include all taxes unless otherwise stated. Ticket on departure
and/or resort transfers charges may apply to selected holidays.
For credit card payment, a fee per person will be applied to all credit /charge card transactions, 1.95% FOR CREDIT
CARD TRANSACTIONS, 2% charge cards, 3% diners.
Please note that the prices quoted on this website are supplied directly from tour operators. These prices may exclude
some mandatory costs such as fuel charges and flight supplements. As members of the Co-operative Travel Trading Group,
Co-op Travel is working to encourage operators to include all unavoidable charges in their quoted prices. We believe
this will provide greater transparency and give customers a fairer basis for comparing prices
LEGAL NOTICE : LINKS TO OTHER SITES
Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply
that we endorse or accept any responsibility for the linked site, its content or its provider.
Access to a linked site will be subject to that site's own terms and conditions, to which you should refer.
Please note linked or framed sites are not members of ABTA.
LEGAL NOTICE : COMPANY INFORMATION
Book It Holiday is trading name of Personal Travel Advisors Limited
Personal Travel Advisors Limited is a subsidiary of Cooperative Group (CWS) Limited.
Registered office:
Hamil Road
Burslem
Stoke on Trent
Staffordshire
ST6 1AJ
Registered in England 3283092
Vat Number: 403 3146 04
DATA PROTECTION SAFEGUARD
Your booking:
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we
need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We
must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines,
hotels, transport companies etc. The information may also be provided to security or credit checking companies, public
authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your
destination may not be as strong as the legal requirements in this country. We will not however, pass any information
onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that
you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this
information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this
booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it
to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect
of your booking and any future marketing, and is their responsibility. Please ask either them or us for a copy of this
if you would like to see it.
Your data controller is: Future Travel Limited
You are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make
a small charge for providing this to you].
Marketing:
We will hold your information, where collected by us, and may use it to inform you of offers in the future. If you do
not wish to receive such approaches in the future, please send an email to info@bookitholidays.co.uk informing us.
We may also provide your details to selected third parties for similar purposes. If you do not wish to receive such
approaches in the future please send an email to info@bookitholidays.co.uk informing us.
INFORMATION ABOUT YOU
Your Information
This refers to information such as your name, contact details, travel preferences and special
needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other
persons on your booking relating to the same ("your information"). Your information is collected when you request
information from us, contact us (and vice versa)Â
or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content
of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.We will update your
information whenever we get the opportunity to keep it current, accurate and complete.
Our Use of Your Information
(1) We may disclose your information to our service providers (who could be located outside the UK/EEA) for the purpose
of providing you with our services, including your flight, holiday or insurance, etc. Only information necessary for
this purpose will be disclosed to them. For air travel, it may be a mandatory requirement (imposed on airlines by
governments at the point(s) of departure and/or destination) to disclose your information for security and
anti-terrorism purposes, or any other purposes which they determine appropriate.
(2) We may use your information for the purposes set out in our data protection registration with the Office of the
Information Commissioner, and disclose the same to our "group companies" (i.e. our holding companies and all group
companies of our holding companies, for business purposes). We may also disclose your information to companies who act
as "data processors" on our behalf. These purposes include administration, providing services (and contacting you where
necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our
business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis,
marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt
collection. If we search against the files of credit reference agencies, they will record the search and hence the way
in which you conduct your account with us may be shared with other lenders and credit agencies.Â
(3) Some of your information may be considered "sensitive personal data" under the Data Protection Act 1998. (For
example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but
we do so on the condition that we have your positive consent - we will do all that is reasonably practicable to draw
this to your attention when you first supply us with your information, or at the next available opportunity. By booking
your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information
(which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in
the group you are travelling with. For example, if your illness at resort is infectious we may need to make special
arrangements for you and also ensure that you do not return with the group immediately. If you do not agree to our use
of your information, we cannot do business with you or accept your booking.
Direct Marketing Material
(1) We may from time to time contact you by post with information on offers of goods and services, brochures, new
products, forthcoming events or competitions from our holiday divisions and our holiday group companies.
(2) You may indicate your preference to also receive our direct marketing material for the above purposes by telephone
or e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first
supplied us your information.
(3) You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.Â
(4) If do not wish to receive such information or would like to change your preference, please refer to point (2) of
"Your Rights" below.
Your Rights
(1) You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a
fee) and to correct any inaccuracies in your information.
(2) You have the right to ask in writing not to receive direct marketing material about our products and services. If
the following facilities are available, you can amend your previous preference on our website(s) and email(s), using our
"unsubscribe e-mail" or in literature which you subsequently return to us. Once properly notified by you, we will take
steps to stop using your information in this way.Â
(3) If you would like a list of our group companies or brands, please send us your request to Holiday Holiday (Future
Travel), Hamil Road, Bruslem, Stoke on Trent, Staffordshire, ST6 1AJ.
Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong
as the legal requirements in this country.
Our website(s) may contain links to other sites not controlled by us.
(1) These sites may send you cookies and collect data and personal information. We are not responsible for the actions,
content or the privacy policies of those websites to which our website(s) may link.Â
(2) These sites may not be members of ABTA and, if not, ABTA protection will not be available. It is your
responsibility to check the status of these sites.
SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
CHANGES TO OUR POLICY
Any changes to this Policy will be posted on our website and/or made available on request. We will strive to ensure our
practices comply with the most current available version of this Policy.
The Privacy Policy and Terms and Conditions of Use were last updated: Jan 2009
